Refund Policy

UK Consumer Rights Compliant Last updated: January 2025

Overview

We provide instant-access digital vehicle reports generated using official and third-party data sources available at the time of purchase.

Because reports are delivered immediately and tailored to a specific vehicle registration, they are classed as digital content under the Consumer Rights Act 2015.

This policy explains when refunds may be issued.

Your Consumer Rights (UK Law)

Under the Consumer Rights Act 2015, digital content must be:

as described
fit for purpose
of satisfactory quality

Where digital content is supplied immediately, consumers lose the automatic right to cancel once delivery has begun, provided they have consented to immediate delivery.

By purchasing a vehicle report, you acknowledge that:

the report is generated instantly
delivery begins immediately after purchase
the statutory right to cancel does not apply once delivery has started

However, this does not affect your rights if the digital content is faulty or not provided as described.

Automatic Refunds - No Data Reports

If you use a credit to generate a report and no meaningful vehicle history data is returned, the report will be classified as a No Data Report.

A No Data Report typically means no records were found across key sections such as:

mileage or odometer history
MOT history
ownership or registration events
risk indicators (where applicable)

In these cases:

Your credit will be automatically refunded
The refund is processed instantly
The credit can be used immediately for another check

Refund Requests for Faulty Digital Content

You may request a refund if the report:

contains clear factual errors due to a technical fault
was not delivered or could not be accessed
failed to generate correctly

Refund requests must be submitted within 7 days of the report being generated.

To request a refund, please contact support@vrmcheck.co.uk with:

the vehicle registration number
the purchase date
a brief explanation of the issue

We aim to respond to all refund requests within 1 business day.

Refund Method

Refunds are issued as account credits by default
In some cases, and at our discretion, refunds may be returned to the original payment method
Card refunds are manual and subject to review

Important Clarifications

The following do not qualify for a refund:

reports that contain valid data, even if no issues are found
reports confirming a vehicle has a clean history
dissatisfaction with the results of a report where the data is accurate
changes to vehicle data occurring after the report was generated

Vehicle reports are snapshots of available data at the time of purchase and do not update automatically.

Fair Use & Abuse Prevention

We reserve the right to refuse refunds where:

repeated refund requests indicate misuse of the service
the report has been accessed or downloaded extensively, except where a verified technical fault exists

Summary

Vehicle reports are instant digital content
No automatic right to cancel once delivery begins
Refunds are available for faulty or undelivered reports
No-data reports are refunded automatically
Refund requests must be made within 7 days

This policy does not affect your statutory rights under UK consumer law.